ZyXEL Communications VMG5313-B30A Guide de l'utilisateur télécharger pdf (Page 290)

Chapter 36 Troubleshooting

VMG1312-B Series User’s Guide

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5 If the problem continues, contact the vendor.

36.2 Device Access and Login

I forgot the IP address for the Device.

1 The default LAN IP address is 192.168.1.1.

2 If you changed the IP address and have forgotten it, you might get the IP address of the Device by

looking up the IP address of the default gateway for your computer. To do this in most Windows

computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default

Gateway might be the IP address of the Device (it depends on the network), so enter this IP

address in your Internet browser.

3 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page

21.

I forgot the password.

1 The default admin password is 1234.

2 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page

21.

I cannot see or access the Login screen in the web configurator.

1 Make sure you are using the correct IP address.

• The default IP address is 192.168.1.1.

• If you changed the IP address (Section 8.2 on page 141), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I

forgot the IP address for the Device.

2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section

1.5 on page 20.

3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java

enabled. See Appendix C on page 327.

4 If it is possible to log in from another interface, check the service control settings for HTTP and

HTTPS (Maintenance > Remote MGMT).

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ZyXEL Communications VMG5313-B30A Guide de l'utilisateur Page 290