ZyXEL Communications NWD-210N - FOR MAC V1.00 Guide de l'utilisateur télécharger pdf (Page 174)

Chapter 23 Troubleshooting

NBG5715 User’s Guide

174

23.4 Internet Access

I cannot access the Internet.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide.

2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-

sensitive, so make sure [Caps Lock] is not on.

3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless

client are the same as the settings in the AP.

4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5 If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the NBG5715), but

my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide and Section 1.5 on page 23.

2 Reboot the NBG5715.

3 If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 23.

If the NBG5715 is sending or receiving a lot of information, try closing some programs that use the

Internet, especially peer-to-peer applications.

2 Check the signal strength. If the signal strength is low, try moving the NBG5715 closer to the AP if

possible, and look around to see if there are any devices that might be interfering with the wireless

network (for example, microwaves, other wireless networks, and so on).

3 Reboot the NBG5715.

4 If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.

Advanced Suggestion

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ZyXEL Communications NWD-210N - FOR MAC V1.00 Guide de l'utilisateur Page 174